FAQs

We use a variety of high-quality leathers, including full-grain, top-grain, and genuine leather. Each type of leather has unique characteristics and durability. Full-grain leather is the most durable and develops a beautiful patina over time, while top-grain leather is slightly more refined and smooth. Genuine leather is still high quality but more affordable.

To keep your leather products in top condition, follow these tips:

• Cleaning: Use a soft, dry cloth to dust off the surface. For stains, use a leather cleaner designed for your type of leather.
• Conditioning: Apply a leather conditioner regularly to keep the leather supple and prevent it from drying out.
• Storage: Store your leather items in a cool, dry place away from direct sunlight. Use a dust bag or cover to protect them when not in use.
• Avoid: Keep leather away from water and harsh chemicals.

No, our products are made from genuine leather.

Yes, we offer a return and exchange policy. If you are not satisfied with your purchase, please contact our customer service team within 15 days of receiving your item. The product must be in its original condition and packaging. For more details, please refer to our Returns & Exchanges page.

Processing times vary, but most orders are shipped within 2-3 business days. Delivery times depend on your location and the shipping method selected at checkout. You will receive a tracking number once your order has been shipped.

Yes, we ship internationally. Shipping costs and delivery times will vary depending on your location. Please refer to our Shipping Policy for more information on international orders.

Product availability is updated in real-time on our website. If an item is out of stock, it will be indicated on the product page. You can also sign up for notifications to be alerted when the item becomes available again.

Yes, we offer customisation and monogramming for certain products. Please check the product details or contact our customer service team for more information on available options and pricing.

If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you with a replacement or refund, depending on the situation. Please provide photos of the damage and your order number when contacting us.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s status and estimated delivery date on our website or the carrier’s website.

We accept various payment methods, including major credit cards (Visa, MasterCard), UPI and other secure payment options. Payment options may vary depending on your location.

You can contact our customer service team via email, phone, or through our website’s contact form. Our contact information is available on the Contact Us page.